Shipping
We use standard ground shipping for the best value and lowest carbon footprint for all orders.
Orders ship Monday through Friday, excluding holidays.
Please allow one workday for processing & packing of orders.
During peak season (late Nov to early Jan) orders can take slightly longer to process.
Shipping costs:
Under USD/EUR/CHF/GBP 20.- (Tax included) = 4.95
Over USD/EUR/CHF/GBP 20.- (Tax included) = 10.95
Over USD/CAD 100.- & EUR/CHF/GBP 75.- (Tax included) = Free Standard Ground Shipping
Tax may be applied on the Shipping Cost.
After placing your order you will receive an Order Confirmation email within 30 minutes of submitting the order.
You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.
Didn't receive your order confirmation or tracking details? Please check your spam folder.
Freight Forwarders: #YES does not ship to Freight Forwarders under any circumstances. #YES ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.
Delivery timeframe:
Europe/Switzerland/United Kingdom: 4-5 working days
USA & Canada: 2-8 working days, see map below for reference.
Returns
Every item we sell has a 30 day return policy* from the purchase date. If your new, unused item doesn’t work out, you have 30 days to return for a refund. There is a flat rate return fee of $6.95 that will be subtracted from your total refund for US and Canadian web store orders. There is no return fee for EU/CH orders.
All items must be returned in original condition, including manufacturer packaging, tags, documentation and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged, and do not use manufacturer boxes for shipping back bindings. They must be placed within a separate shipping box.
When ordering #YES products, please use the sizing charts to determine the correct size.
For US and Canada - All discounted items sales are final and do not qualify for a return and refund.
To initiate a return, please fill out the form on the Contact Us page.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Please see our warranty policy here.
Received a damaged or incorrect item? please fill out the form on the Contact Us page.
Tips For Returning Your Item
Package the return shipment securely. Use the original shipping packaging when possible. Affix the return label to the outside of the package. Please remove, completely cross out or cover all old labels and barcodes. Please package bindings in a separate shipping box. We cannot add bindings back in stock if the outer box has labels or is damaged.
Exchanges
Currently we are not able to facilitate Exchanges. You can however return the product and order a new one by yourself.
30 Day Policy
Our 30 Day Return policy starts on the day the order is placed and includes weekends and public holidays. Refunds will be processed within 5-10 workdays upon arrival of return package, but we endeavour to process refunds faster where possible. Depending on your bank, it takes 1-3 workdays for the refund to appear in your bank account.