ORDERS & RETURNS
-
Can I order previous seasons products?
Everything we have in stock is on our website, if it is not available on the webshop we do not have the item in stock. If you are looking for a particular item from a past season, please check with any of our authorised retailers. You can find them here in the shop finder. -
How do I choose the color of the base?
Most of our boards feature a "Flip-Flop Base", where every other board produced has the opposite color of the one before it. In other words, if we produce a black base with a white logo, the next board will have a white base with a black logo. This helps us make our boards as sustainable as pos... -
We accept payment by Visa, MasterCard, American Express, JCB, Discover, and Diners Club. COD orders or debit cards are not accepted. We does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice. The billing address...
-
Shipping We use standard ground shipping for the best value and lowest carbon footprint for all orders. Orders ship Monday through Friday, excluding holidays. Please allow one workday for processing & packing of orders. During peak season (late Nov to early Jan) orders can take slightly lon...
-
Products are always shown on our website whether they are in stock or not. Please note that availability for customers in different countries can differ. It is not possible to order from another country if your country does not have the product you want in stock. To see our latest stock availab...
-
Taxes and Customs Duties Canada, UK & Switzerland
For our Canadian customers, we ship out of our Canadian warehouse located in Kamloops, BC - so none of our Canadian customers have to pay duties or international taxes on website purchases. If you are located in Switzerland or the UK, the pricing on the website is including taxes and customs dut...